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If you are a residential electricity account holder in Victoria, you can use Joulius.
Currently, Joulius can only analyse bills for residential electricity customers in Victoria, but check back soon, as we are extending our capability to cover gas services in Victoria and electricity services in other East coast States in the near future.
If your electricity is supplied as part of an embedded network (e.g. some apartment buildings or permanent caravan park sites) we’re sorry, we can’t do a comparison for you.
Most comparison sites work with a small number of retailers and only show you a couple of plans from each of those retailers – they are not really comparing offers across the whole energy market at all. Joulius searches across ALL retailers and compares ALL publicly available plans and then ranks them according to price, to find the best deals. We don’t play favourites.
Firstly, anyone can pop in a postcode and get a ranking of all plans in their area without joining.
If you want to use our personalised energy bill analysis service (which is also free) then we just need your email address to set up an account and away you go. You’ll need less than 5 minutes, and a recent e-bill (a pdf) that you upload via our mobile app, or email to us.
Joulius is always checking the market looking for better deals. If you have an account with us, when we find an offer that will save you money, we will send you an alert through the app or via an email. It’s totally up to you whether you choose to take up the better offer.
No. It’s free to use Joulius. We won’t charge you for any switches you want to make, either.
We check your current electricity plan against all public offers (called Generally Available offers) of the same tariff type from all retailers who supply electricity in your area. We do this by calculating the annual cost of each product using the energy profile we have for your property and your current plan information from your bill – or from industry benchmarks if you just put in a postcode. We rank all plans to give you an estimated total cost over the next 12 months.
Yes, of course. It’s always up to you which energy offer and which retailer you choose. Joulius lets you filter all the offers by a number of criteria, including retailer, to suit your preferences.
If we have your billing information, it’s really accurate! We look at the amount you pay and the rates you are being charged, including any discounts you receive. We also take into account any solar generation. We then compare this to every Generally Available plan of the same tariff type that you are currently on from all retailers in your area. By sending us your bill regularly (or even better, providing us your meter data), we’ll know more about your energy profile. This helps us to be more accurate with our calculations as we build up a picture of how you use electricity at different times in the year, so that we can accurately calculate the plan that offers you the lowest cost electricity.
If you’ve given us a bill and you have a GreenPower option as part of your current plan, we will exclude the cost in our analysis of your projected annual total cost. We also exclude it in comparison calculations with other plans where GreenPower is available. In both situations, GreenPower options would be an additional cost. We do this because of the various different GreenPower options available, the only clear ‘apples for apples’ analysis is one in which the base usage and supply and other known costs are used in the analysis. So if you are considering adding a GreenPower option to a plan (where available) the cost will be in addition to the predicted costs we show you.
Many comparison sites only compare a small number of energy retailers, and only show you a small number of their offers, so they never compare against the whole public market. They do this only as a once-off service.
In contrast, Joulius compares all Generally Available offers (public offers) of the same tariff type as your current tariff from all Victorian energy retailers. When we can, we will also include any special deals that we can negotiate for you. These special deals are not public, and are not advertised on the government comparison site.
We provide an ongoing service, checking the market and alerting you to changes when better deals become available – because we constantly scan the market for new offers.
Government comparison sites will cover every Generally Available (public) offer from every retailer that can supply you with energy. However, they won’t be able to show you any of the Restricted offers (special deals) that retailers often have for certain customers. Nor will they send you alerts when better deals become available.
Also, the government sites won’t help you to switch retailers.
Joulius will analyse your actual billing and usage data to show you whether you can save on any available plans compared to your current plan. If you can’t save anything then we’ll tell you that you are already on a market-beating deal! When we can, we will also help facilitate the switching process for you.
No – you just need to enter a postcode to get a ranking of all publicly available plans from all retailers in that area. The results are based on industry average usage assumptions for either low, medium or high usage households, and you can choose to compare whether you have a single rate or time of use (peak/ off-peak) tariff, to make the offer ranking more relevant to your own circumstances.
Once we’ve calculated the results based on your postcode or your e-bill, we’ll display all the offers from best price to worst. You can filter them according to your preferences (e.g. the top offers from each retailer, or companies who offer green energy choices).
Our calculations include any guaranteed discount or conditional discount (we’ll tell you what those conditions are). We also take into account some bonus or credit incentives that retailers sometimes offer to new customers on joining. We don’t factor in incentives with a non-monetary value like free movie tickets though.
With regard to fees, there is regulation in place that means retailers cannot charge exit fees. This means you can switch plans whenever without worrying about exit fees. If a retailer charges an annual fee (or membership fee to be with that retailer), we will include that in our calculation.
If you click into the offer details section, you’ll see some other standard fees that retailers charge, including payment fees for credit cards, paper bills, etc, and ‘disconnection’ and ‘reconnection’ fees. These fees are also listed on their websites and in the Energy Price Fact Sheet for each offer.
If you switch retailers at your current address, your power is not disconnected at all, and there is no disconnect or reconnect fee whatsoever.
You’ll need to have an account with Joulius to add in your e-bill.
Once you’ve created an account, you can email your e-bills (pdf format) to mybills@joulius.com.au from your registered email address and we’ll process it for you.
Or, to upload your e-bill to the mobile app, follow these steps:
Yes, once you have created an account, you can email your electricity bills to mybills@joulius.com.au and we’ll process them immediately. Use the email address you used to create your Joulius account, so we can match up your bills with your account.
To ‘set and forget’ you can set a rule in your email inbox to automatically forward a copy of your electricity bill to Joulius each time you receive it.
We plan to start comparing gas offers for residential customers in Victoria in the near future. Check back soon!
That’s up to you. We do recommend that you check the market at least annually – and if you haven’t switched plans for more than a year or two, then there could be some real savings you can make on the energy you use. At certain times of the year when retailers change their price or the government change the Default Offer (VDO), we recommend using Joulius to check. We’ll assess your current plan against the rest of the market, and you’ll see in the app when we have found you a better deal. The choice to accept it or not is always yours. We’re all about saving you time and giving you the peace of mind that you can always be on the best offer we can find in the market.
We will take all necessary steps to protect the information you share with us. Joulius abides by the Privacy Act of Australia. Here’s a link to our Privacy Policy
Absolutely not. We will not sell your personal data to a third party.
In the course of providing a service to you, we may need to share some of your personal data with a third party that we work with (such as a retailer that you want to switch to). We will always request your consent to do this before we share any of your data.
Absolutely not. The energy market is regulated to protect you. We need your permission (your consent) to change your energy plan or your retailer. Where we have an arrangement with a retailer to manage the switching process for our members, we will collect this consent from you each time it’s required and only share this with your new retailer as part of the initiation of the transfer process for you.
We won’t sell or provide your data to anyone outside of these arrangements.
Our analysis is fact based and requires the best available data from you so that we can correctly calculate the annual cost of your energy usage. The more information you can provide, the more accurate the analysis we do. Many comparison sites just base their recommendations on a set of assumptions.
Joulius works to make our recommendations as accurate as possible by asking for your billing and meter data.
Joulius may be paid a fee when we facilitate a switch for a member.
However, it’s important to note, Joulius analyses ALL publicly available offers from ALL electricity retailers in your area, and we will always inform you of a better offer regardless of whether Joulius will earn a fee or not.
Our intent is to always put you first, as a valued Joulius member; that means that we will offer you the best deal even if we make no money from it.
Because we compare ALL publicly available offers from ALL retailers that supply electricity to your home – and rank the results in order of the amount of savings you can make. We do not prioritise those we have a commercial relationship with.
No, absolutely not. We will show you all publicly available offers (sometimes called Generally Available offers) from all retailers that provide electricity to your address, whether we have a commercial relationship with them or not. If we have been able to secure special deals from a retailer, where we receive a fee when you choose to switch, we’ll make sure those plans are clearly identifiable.
Go to the login screen of the Joulius app and you will see a ‘Forgotten PIN?” reset option that will enable you to verify your account and reset your PIN. Just follow the prompts.
There are a few things to check to ensure you avoid problems uploading your e-bill;
It may be that none of these issues are affecting you; we just may not have seen an energy bill format like yours before. Please contact us at support@joulius.com.au and we’ll do our best to work out a bill analysis and recommendation for you.
Yes, you can. Open the Joulius app and go to the profile settings menu in the bottom right hand corner of the mobile screen, or top right hand corner if you are using the web app. Select ‘Account & Security’, then ‘Change Email Address’. You will need to verify using your PIN first, and then you can change your email address.
Yes you can. If you want to look after an elderly relative’s energy bills, or you have a holiday house for example, you can create each as a different service summary within the app, and monitor the electricity services for multiple addresses. Just upload a bill for each new address, and Joulius will recognise and create separate service summaries, with details appearing on the dashboard.
The answer is yes, although it may not happen automatically. You’ll need to provide us a bill from your new retailer to the app before we can continue monitoring your electricity costs. Once you do this, we can monitor and compare your new plan against the rest of the market.
If you wish to delete your Joulius account completely, go to the profile icon in the top right hand corner of the desktop or if you are on the mobile app, go to Profile in the bottom right corner, then Account & Security> Account settings > Delete account. You will be asked for your PIN to verify that it’s you, before all the data in the app is deleted. Once it’s deleted you cannot restore it so any service summaries you’ve set up, or bills that you’ve loaded to the app will also be deleted.
Yes; if you’ve moved house or no longer need to manage an energy service at a property, you can delete the service from your Joulius account by clicking the little bin icon which you’ll find at the bottom of the service summary cards in the mobile app, or in the little settings cog on the right of the service summary name on the desktop.
© Joulius Pty Ltd 2023
Joulius makes every effort to ensure that the information we use from Energy Retailers on this website is current and accurate. Joulius makes no warranty, guarantee or promise, express or implied, in relation to the content or accuracy of the information, available via this website. The Joulius website does not provide financial advice. The calculated estimated costs and savings shown are an estimate only. The amount you will actually pay will depend on your actual usage of electricity and the plan you are on.
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